Actors/Roles

The Manage Pay Plan Payment business process involves the following actors and roles.

•	Customer: Utility Company’s Customer.

•	CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.

•	CSR: CSR or Authorized User of the Customer Care and Billing application.

•	Financial Institution: Financial Institution that participates in ACH (e.g. bank).

•	Automated Clearing House Network: Automated Clearing House (ACH) is an electronic network for financial transactions.